Shipping policy

Everything ships from the UK

Every device we sell is already in the UK when you order it. We dispatch from Ely, and nothing is drop-shipped from abroad.

Dispatch

We dispatch within one working day of your order (Monday to Friday, excluding bank holidays). You'll get a tracking link by email the moment it leaves us.

United Kingdom

  • Service: Royal Mail Special Delivery Guaranteed by 1pm — tracked end to end, signature on delivery.
  • Delivery time: guaranteed by 1pm on the next working day after dispatch. Order on a Friday and it arrives Monday.
  • Cost: £25 per order. Saturday delivery (guaranteed by 1pm on Saturday) is £35 — choose it at checkout or ask us before you order.
  • Your device is our responsibility until it's in your hands. If a parcel is lost or damaged on the way, we replace it or refund you in full; we deal with the carrier, not you.

Europe

  • Countries: [LIST].
  • Service: [DHL Express / UPS] — tracked, signature on delivery.
  • Cost: £[X].
  • Typical delivery: [2–5] working days after dispatch.
  • Import VAT and duties: [CHOOSE ONE]
  • Option A — Delivered Duty Paid: the price you pay at checkout includes all import VAT and duties. Nothing to pay on delivery.
  • Option B — Duties unpaid: prices are shown without import charges. Your country's import VAT (and any duty) is collected by the carrier before delivery. As a guide, EU import VAT is 17–27% of the device value depending on the country. If a delivery is refused and returned to us because charges weren't paid, we deduct the return shipping and any charges we incur from your refund.

Rest of the world

[LIST or "Contact us before ordering"]. Same tracked service with signature on delivery; import charges as under Option [A/B].

Packaging

The device travels in its original box where we have it, inside a plain outer box with nothing on the outside to say what's in it.

If something goes wrong in transit

The device is at our risk until it is delivered to you. If it arrives damaged, or doesn't arrive, please tell us within 48 hours of the delivery date shown in tracking, with photos of the packaging if it was damaged. That helps us claim from the carrier quickly — it doesn't limit your legal rights. We sort it out with the carrier; you won't be left to chase them yourself.

A few details

  • We can't change the delivery address after dispatch. Check it carefully at checkout.
  • A signature is required. If nobody's in, Royal Mail will leave a card or attempt redelivery; we don't authorise "leave in a safe place" for these devices.
  • We don't deliver to freight forwarders or parcel lockers.

Questions? support@kaelordevices.co.uk · [PHONE]