UK dispatchUsually within 3 days
14-day returnsReturns to a UK address
12-month Kaelor warrantyCover from delivery
Battery health 90%+For pre-owned devices

Condition grades

Grades describe cosmetic condition. Pre-owned devices are checked for key functions; factory-sealed devices remain unopened.

View all condition grades
New · sealedFactory sealed. Not opened, not inspected; firmware as shipped by the manufacturer.
New · open-boxBox opened, device unused. See the listing for included packaging and accessories.
Like NewNear-new appearance. No noticeable marks on the screen or body under normal viewing conditions.
ExcellentVery faint marks visible only closer than 30 cm. Nothing at arm's length.
Very GoodLight marks visible beyond 30 cm. Photographed individually, every unit.

Frequently asked questions

Do you sell refurbished devices?

We sell new and pre-owned devices. We do not refurbish devices for sale, and our pre-owned stock has no repair history known to us.

Which version will I receive?

Check the product page for the hardware region, supplied software and relevant network and app information. Contact us before ordering if a particular feature is essential.

Can I see actual photos?

Select a condition on the product page to view any available actual photos. The caption identifies individual-device photos or examples of that grade.

Can I pay in instalments?

Eligible customers can choose instalment options where offered at checkout. Availability, approval and terms are set by the payment provider.

Support after purchase

Warranty & returns →
1

Contact support

Email Kaelor with your order number and a description of the issue.

2

Return to our UK address

If a return is needed, send the device to our UK address using the instructions provided.

3

Inspection and repair

We arrange official inspection and repair in China and keep you informed of progress.

Repair times depend on the fault and service centre. Your statutory rights remain unaffected.